Frequently Asked Questions

We ship Canada-wide.

We offer free standard shipping on all orders of $99 and more, before taxes. For orders less than $99, shipping is $10.

Orders are fulfilled on weekdays, between Monday and Friday. Shipping takes approximately 2-3 business days.

We always send you a Canada Post tracking number with your order.

Products can be returned within 10 days if unopened. Open products will only be accepted if there has been an unforeseen reaction.

Yes - you have 30 days to exchange an unopened product.

The Jag Cosmetics subscription allows you to receive your product refills on a regular schedule (1 month, 3 months or 6 months). By subscribing to a product(s), you will also receive a 10% discount on those products while you are subscribed.

Yes - of course! Simply visit the "customer account section" of our website to swap out products, pause or cancel your subscription. 

Yes. Before your scheduled order, you will receive a reminder email to let you know that you will be billed for your subscribed product(s). 

The sky is the limit! Subscribe to as many products as you'd like based on your personal skincare routine. 

Yes - of course! Simply visit the "customer account section" of our website to cancel your subscription. 

Yes - both digital and physical gift cards can be purchased.

Yes! You are guaranteed 2 free samples with each other.

Monday - Friday: 9:00 am - 4:00 pm

Saturday - Sunday: Closed